SMS Terms & Conditions

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1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If consent has been given to receive text messages from Raleigh Wellness Behavioral Health, messages may be received related to the following :

• Appointment reminders

• Follow-up messages

• Billing/account balance inquiries

Example: "Reminder: Upcoming appointment with Amy Cairns today at 11:40am. If you would like to join on your computer please visit our website (all provider links are there) www.PsychiatryRaleigh.com If your insurance has changed, please text us back. Please connect a few minutes prior to your apt time. Use this link for the apt today on your cell: https://doxy.me/amycairns. Reply STOP to opt out of SMS messaging at any time."

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, up to 5 SMS messages per week may be received related to appointments/billing, etc..
Example:
"Message frequency may vary. You may receive up to 5 SMS messages per week regarding your appointments or account status."

4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
Opt-in to receive SMS messages from Raleigh Wellness Behavioral Health can be done in the following ways:
By submitting an "New Patient Packet" online form

By texting our office 919-589-1204 SUBSCRIBE

6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:
For any issues, reply with the keyword HELP. 
Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP"
Message frequency may vary

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SMS PRIVACY POLICY

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By opting in to receive SMS messages from Raleigh Wellness Behavioral Health, you agree that we may use your phone number to send appointment reminders, important updates regarding your care, and other necessary health-related communications. To stop receiving texts, reply 'STOP' to any message. Please note that while we take measures to protect your information, SMS is not a completely secure communication channel. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes